FAQ

Answer: Our ink products have a standard shelf life of one year when stored in their original, unopened containers under recommended conditions (cool, dry place away from direct sunlight). For specific storage guidelines, please contact our technical team.

Answer: We offer multiple secure payment options to accommodate global clients: T/T (Bank Transfer) L/C (Letter of Credit) PayPal (for sample orders or small transactions) D/P (Documents Against Payment) Other negotiable terms for long-term partners.

Answer: Sample orders: 3–5 business days after payment confirmation. Bulk orders: 7–10 business days, subject to order volume and customization requirements. Expedited options may be available upon request.

Answer: Our streamlined workflow ensures quality and consistency: Sample Approval: Customers receive and evaluate samples. Bulk Order Confirmation: Bulk production strictly adheres to approved sample specifications, including: Ink formulation (color, viscosity, drying time). Packaging (bottles, cans, or custom packaging per request). Labeling and documentation (MSDS, COA, etc.). Quality Control: Each batch undergoes rigorous testing before shipment.

Answer: We prioritize long-term partnerships: Technical Support: Troubleshooting for print issues (e.g., adhesion, curing). Quality Claims: Prompt investigation and resolution for any defects. Replacement/Refund: Policies apply for verified non-conforming products. Consultation: Advice on ink application, storage, and optimization.

Yes! We specialize in tailoring ink properties (e.g., Pantone matching, substrate compatibility, eco-friendly options) to meet specific project needs.

Our inks comply with international standards such as REACH, RoHS, and FDA (for food-contact applications). Certificates are available upon request.

We work with reliable freight partners (DHL, FedEx, sea/air freight) and assist with export documentation (commercial invoice, packing list, etc.).

Gladly! We’ll connect you with satisfied customers in similar industries upon request.